Hallmark Nigeria Ltd
|Customer Service Representative
Port Harcourt, Rivers, Nigeria
Summary
Spearheaded comprehensive customer service and administrative support for Hallmark Nigeria Ltd, enhancing client satisfaction and operational efficiency in a remote capacity.
Highlights
Consistently achieved an average response time of less than 12 hours for customer inquiries across phone, email, and chat, significantly enhancing service efficiency and customer satisfaction.
Provided comprehensive daily support to over 10 customers, expertly handling service information, bookings, and complex issue resolutions, directly contributing to improved customer satisfaction scores.
Maintained and updated over 50 customer records, invoices, and critical documentation monthly with 100% accuracy, ensuring data integrity and compliance.
Implemented proactive client follow-up strategies and effective relationship management, directly supporting customer retention initiatives.
Efficiently coordinated and scheduled 15+ meetings monthly, encompassing agenda preparation, minute-taking, and follow-up communication, streamlining team collaboration.