About
Highly organized and responsive Customer Support Specialist and Virtual Assistant with over 4 years of experience in delivering exceptional remote customer service and streamlining business operations. Proven ability to manage client communications across email, phone, and chat platforms, consistently achieving rapid response times and high customer satisfaction. Adept at leveraging CRM tools, Google Workspace, and scheduling software to enhance customer engagement, maintain meticulous records, and drive operational efficiency in digital environments.
Work
Hallmark Nigeria Ltd
|Customer Service Representative
Port Harcourt, Rivers, Nigeria
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Summary
Spearheaded comprehensive customer service and administrative support for Hallmark Nigeria Ltd, enhancing client satisfaction and operational efficiency in a remote capacity.
Highlights
Consistently achieved an average response time of less than 12 hours for customer inquiries across phone, email, and chat, significantly enhancing service efficiency and customer satisfaction.
Provided comprehensive daily support to over 10 customers, expertly handling service information, bookings, and complex issue resolutions, directly contributing to improved customer satisfaction scores.
Maintained and updated over 50 customer records, invoices, and critical documentation monthly with 100% accuracy, ensuring data integrity and compliance.
Implemented proactive client follow-up strategies and effective relationship management, directly supporting customer retention initiatives.
Efficiently coordinated and scheduled 15+ meetings monthly, encompassing agenda preparation, minute-taking, and follow-up communication, streamlining team collaboration.
Education
Madonna University
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B.Sc.
Mass Communication
Languages
English
Certificates
Virtual Assistant Program
Issued By
ALX Africa
Skills
Customer Support & Customer Relationship Management
Customer Support, Customer Relationship Management.
Email, Phone & Live Chat Support
Email Support, Phone Support, Live Chat Support.
Lead Follow Up & Client Retention
Lead Follow Up, Client Retention.
Google Workspace & Online Communication Tools
Google Workspace, Online Communication Tools.
CRM & Ticketing Systems
CRM, Ticketing Systems.
Calendar & Schedule Management
Calendar Management, Schedule Management.
Community Management
Community Management.
Record Keeping & Documentation
Record Keeping, Documentation.
Communication & Problem Solving Skills
Communication Skills, Problem Solving Skills.
Remote Work & Time Management
Remote Work, Time Management.